The landscape of customer support automation has just shifted. After 14 months of closed-beta testing and user feedback aggregation, has officially rolled out its most ambitious update yet: Zust2Help New .
A: Yes. The new plugins launched on October 15th. Update your existing plugins; the old ones will break with Zust2Help New. zust2help new
Published: October 26, 2023 | Reading Time: 7 minutes The landscape of customer support automation has just
| Feature | Zendesk | Intercom | | | :--- | :--- | :--- | :--- | | Predictive intent | Limited (Answer Bot) | Yes (Fin AI) | Yes (PIA - faster latency) | | Unified inbox | Yes | Yes | Yes (with offline macro caching) | | Price per seat | $55 - $115 | $74 - $129 | $49 - $99 | | Local data export | Add-on | No | Yes (Free, native .z2h) | The new plugins launched on October 15th