It depends. If the factory reset did not perform a “secure erase” (overwriting with zeros), UltData 6.8.11.2 can recover residual data from the internal memory, but success rates drop dramatically on Android 11+ with default encryption.

Non-root recovery works for media files (photos, videos, audio) and contacts. However, app-based data (WhatsApp, Viber, Line messages) often requires root because these databases are stored in protected directories ( /data/data/com.whatsapp/ ).

This is often due to an encrypted data partition or a corrupted system cache. Version 6.8.11.2 may struggle with Android’s File-Based Encryption (FBE) on newer devices.

The latest version, , introduced several performance enhancements, compatibility updates for Android 13/14, and bug fixes. However, no software is immune to occasional glitches. Users frequently report specific errors: the program failing to detect a device, the scan getting stuck at 0%, or the recovery process crashing midway.

Tenorshare occasionally pushes small hotfixes (e.g., 6.8.11.3) for driver compatibility. Allow the update. This is not a full version change.