Smartphones are incredible tools, but they are not immune to problems. If you own a TECNO Spark Go 2020 (model code: KE5 or KE5j ), you might eventually encounter frustrating issues such as screen freezing, app crashes, forgotten passwords, or unusual sluggishness.
| Feature | Soft Reset (Restart) | Hard Reset (Factory Reset) | | :--- | :--- | :--- | | | Restarts the OS, clears temporary RAM. | Wipes all user data & settings. | | Data Loss | None. | All personal data erased. | | When to use | Phone is sluggish or app is frozen. | Forgotten password, malware, selling phone. | | How to do it | Hold Power button > Restart. | Via Settings or Recovery Mode. | Frequently Asked Questions (FAQs) Q1: Will a hard reset remove the TECNO Spark Go 2020’s pre-installed apps (bloatware)? A: No. System apps like Facebook, Palm Store, and HiOS services will return to their factory versions. You cannot remove them completely without rooting. Q2: How long does a hard reset take on the TECNO Spark Go 2020? A: The reset process itself takes 2–3 minutes. The first reboot after resetting takes an additional 3–5 minutes. Total time: ~10 minutes. Q3: My phone asks for a "password" after recovery reset. What do I do? A: This is likely FRP (Factory Reset Protection). You must enter the Google account password that was on the phone before the reset. If you don’t know it, go to Google’s account recovery website on a PC. Q4: Can I hard reset without losing photos if I have an SD card? A: Partially. Photos stored on an external SD card will survive a hard reset (unless you choose "Format SD card" during reset). Photos stored in internal storage will be erased. Always move your media to an SD card or cloud before resetting. Q5: The power button is broken. Can I still hard reset? A: No. Both methods require a functioning power button. You will need to take the phone to an authorized TECNO service center. Final Verdict: Is Hard Resetting Worth It? Absolutely. If your TECNO Spark Go 2020 is suffering from software glitches, forgotten credentials, or extreme lag, a hard reset is the most effective solution. While the process sounds intimidating, especially using Recovery Mode, following this guide makes it straightforward. How to Hard Reset TECNO Spark Go 2020
Remember: Once you master these steps, you’ll never be locked out of your own phone again. Did this guide help you? If you still encounter issues after performing a hard reset on your TECNO Spark Go 2020, the problem may be hardware-related (e.g., dying battery, corrupted storage chip). In that case, visit an official TECNO service center with your warranty information. Smartphones are incredible tools, but they are not
Smartphones are incredible tools, but they are not immune to problems. If you own a TECNO Spark Go 2020 (model code: KE5 or KE5j ), you might eventually encounter frustrating issues such as screen freezing, app crashes, forgotten passwords, or unusual sluggishness.
| Feature | Soft Reset (Restart) | Hard Reset (Factory Reset) | | :--- | :--- | :--- | | | Restarts the OS, clears temporary RAM. | Wipes all user data & settings. | | Data Loss | None. | All personal data erased. | | When to use | Phone is sluggish or app is frozen. | Forgotten password, malware, selling phone. | | How to do it | Hold Power button > Restart. | Via Settings or Recovery Mode. | Frequently Asked Questions (FAQs) Q1: Will a hard reset remove the TECNO Spark Go 2020’s pre-installed apps (bloatware)? A: No. System apps like Facebook, Palm Store, and HiOS services will return to their factory versions. You cannot remove them completely without rooting. Q2: How long does a hard reset take on the TECNO Spark Go 2020? A: The reset process itself takes 2–3 minutes. The first reboot after resetting takes an additional 3–5 minutes. Total time: ~10 minutes. Q3: My phone asks for a "password" after recovery reset. What do I do? A: This is likely FRP (Factory Reset Protection). You must enter the Google account password that was on the phone before the reset. If you don’t know it, go to Google’s account recovery website on a PC. Q4: Can I hard reset without losing photos if I have an SD card? A: Partially. Photos stored on an external SD card will survive a hard reset (unless you choose "Format SD card" during reset). Photos stored in internal storage will be erased. Always move your media to an SD card or cloud before resetting. Q5: The power button is broken. Can I still hard reset? A: No. Both methods require a functioning power button. You will need to take the phone to an authorized TECNO service center. Final Verdict: Is Hard Resetting Worth It? Absolutely. If your TECNO Spark Go 2020 is suffering from software glitches, forgotten credentials, or extreme lag, a hard reset is the most effective solution. While the process sounds intimidating, especially using Recovery Mode, following this guide makes it straightforward.
Remember: Once you master these steps, you’ll never be locked out of your own phone again. Did this guide help you? If you still encounter issues after performing a hard reset on your TECNO Spark Go 2020, the problem may be hardware-related (e.g., dying battery, corrupted storage chip). In that case, visit an official TECNO service center with your warranty information.