Genesys Online: Test Questions

If you are preparing for a job role that involves Genesys —whether as a Developer, System Administrator, Contact Center Architect, or Support Engineer—you will almost certainly face the Genesys online test . This assessment is notorious for its depth, covering everything from pure routing strategies and Interaction Routing Designer (IRD) to Composer, Orchestration, and reporting (GIM/GCXI).

A. The TargetBlock will try to find an agent. If none, it will likely go to a NoTarget exception or end without routing. But critically: The Check ANI happens after the TargetBlock only if routing succeeded. Since routing fails due to all busy, the post-target steps never execute. The call disconnects via default no-target handling. Tip: Many candidates fail here because they assume the Check runs before routing. Order of blocks matters. Domain 3: Genesys Composer (Voice Self-Service / VXML) Sample Question #6 – Composer Workflow Question: In Genesys Composer, you want to collect a 5-digit account number and then confirm it with the caller. Which two components must be used? genesys online test questions

A. Service Level% = (Calls answered within threshold) / (Total answered calls). Calls answered after threshold are excluded from numerator but in denominator. Domain 5: Genesys Workspace (WDE) & Agent Desktop Sample Question #10 – Configuration Question: An agent reports that the "Save Interaction" button is missing in Genesys Workspace Desktop Edition (WDE) for email interactions. Where is this controlled? If you are preparing for a job role

A. Max Attempts = 3 , Terminator = "#" B. Timeout = 5s , Interruptible = False C. No Input Count = 2 , No Input Action = Reprompt D. Event Handler for noinput with a counter variable in ECMAScript The TargetBlock will try to find an agent

D. While some Composer versions have basic retry settings, the certified standard method is to add an Event Handler for noinput , increment a counter, and if counter < 3, use Reprompt ; else use Exit . The exam will expect you to know basic VXML event handling. Domain 4: Genesys Reporting (GIM / GCXI / Pulse) Sample Question #8 – Real-Time Reporting Question: In Genesys Pulse, you design a dashboard to show "Number of abandoned calls in the last 15 minutes.” Which metric and statistic would you use?

A. Play Data B. Menu C. Input D. Confirmation

A. ~/.genesys/logs/SIP_Server.txt B. The log directory specified in the Host’s host.cfg C. The “Log Output” tab under the SIP Server Application object in CME D. The event.log of Configuration Server